Last Updated: May 2026

At Underground One, we value the privacy and security of our users, clients, members, students, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and digital platforms.

By using our services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information Provided by You

• Full name
• Phone number
• Email address
• Date of birth
• Appointment and booking information
• Information submitted through forms
• Information related to memberships, promotions, or events

Information Collected Automatically

• IP address
• Browser and device information
• Website usage data
• Cookies and similar technologies
• Pages visited and time spent on the website
  
  

2. How We Use Your Information

Your information may be used to:

• Schedule appointments and provide services
• Communicate with clients and members
• Improve user experience and our services
• Send promotions, updates, and marketing communications
• Personalize content and offers
• Maintain security and prevent fraud
• Comply with legal obligations
  
  

3. Sharing of Information

Underground One is committed to protecting your privacy.
This section addresses our practices regarding mobile text messaging (SMS).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
If you wish to stop receiving text messages from Underground One, you can reply with STOP at any time to our messages. Message and data rates may apply.

4. Sharing of Information

Underground One does not sell personal information.

We may share information only when necessary with:

• Payment processing providers
• Booking and scheduling platforms
• Marketing and automation tools
• Operational and technology partners
• Legal authorities when required by law

All partners are expected to maintain confidentiality and appropriate security standards.
We do not sell, rent, or lease our customer lists to third parties.
Mobile phone numbers and SMS consent will never be shared or sold to third parties or affiliates for any reason.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and personalize user experiences.

You may disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Security

We implement technical and organizational measures designed to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

While we strive to protect your information, no method of transmission or storage is completely secure.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent
• Request information regarding data sharing

To exercise these rights, please contact us through our official communication channels.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external platforms.

9. Changes to This Policy

Underground One may update this Privacy Policy periodically. We encourage users to review this page regularly for any updates.

10. Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Underground One through our official channels.